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Go to the shopAt Let It Dao, we are committed to ensuring your complete satisfaction with every purchase. Please review the following policy for detailed information on returns, exchanges, and refunds.
I. Return and Exchange Eligibility
You may request a return or exchange within 30 days of receiving the product. To ensure a smooth process, the item must meet all of the following conditions:
The product is unused, unworn, and remains in the exact same condition as when you received it.
The original product tags, packaging, and all protective seals are intact.
You are able to provide valid proof of purchase (e.g., order number or receipt).
Please note: Items damaged due to normal wear and tear, or those not kept in their original condition, do not qualify for a return or refund.
II. Non-Returnable Items
Due to the nature of hygiene-sensitive, digital, and customized products, the following items cannot be returned or exchanged:
Sale or discounted items.
Digital downloadable products or content.
Personalized or engraved items.
Gift cards.
III. Return Process (Step-by-Step Guide)
1. Submit a Return Request
If your item is eligible, please contact us within the 30-day period via info@letitdao.com and provide your order number and reason for return.
2. Receive Return Instructions & Address
Please do not ship the item back to the original shipping address.
Once your request is approved, we will send you a detailed return instruction email containing the correct return warehouse address for your region.
Returns sent without prior authorization or to an incorrect address cannot be processed.
3. Ship Your Return
If the return is due to our error (e.g., incorrect or defective item), we will cover the return shipping costs. We will either provide a prepaid shipping label or reimburse the cost upon receipt of the return.
For returns due to other reasons (e.g., change of mind), the customer is responsible for the return shipping fees.
We strongly recommend using a tracked and insured shipping service. Let It Dao is not responsible for return packages lost or damaged during transit.
4. Inspection & Final Processing
After we receive your returned item, it will be inspected to verify eligibility. We will then notify you via email regarding the approval or rejection of your refund or exchange.
IV. Refunds (Applicable Only to Returned Items)
Once approved, the refund will be processed to your original payment method within 2-5 business days.
Please note that the original order shipping fee is non-refundable. For returns not due to our error, the return shipping cost you paid is also non-refundable.
We do not charge any restocking or handling fees for eligible returns.
Depending on your bank or payment provider, it may take a few additional days for the refund to appear in your account.
V. Exchanges
Exchanges are only offered for items that are defective, damaged upon arrival, or incorrect. If you require an exchange, please contact us at info@letitdao.com. Please note that once an exchange is completed, the item is no longer eligible for a refund.
VI. Defective, Damaged, or Incorrect Items
If you receive a product that is defective, damaged, or not as described, please contact us immediately. We will apologize for the error and gladly offer a replacement (subject to availability) or a full refund, including any return shipping costs.
VII. Contact Us
If you have any questions regarding this Return and Refund Policy, please contact us via:
📧 Email: info@letitdao.com
📱 Facebook: @LetitDao
We value your trust in Let It Dao and are committed to providing fair and transparent service.